Data Collection Policy | Terms and Conditions

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INFORMATION POLICY
By law, it is required for The Sod Squad to disclose any information that we collect.

• First Name
• Last Name
• Street Address
• State and Zip Code
• County Information
• Phone numbers
• Email Address
• Live-Chat Logs
• Phone Call transcripts with Customer Service Representative(s)
• Payment Information
• Customer Invoices
• Customer Reviews

All information collected by The Sod Squad, such as First and Last Name, Street Addresses, Zip Codes, Phone numbers, Payment Information, and Customer invoices, are kept strictly confidential and is NOT SHARED with any third-party data aggregate, or advertising companies of any kind.  

Sensitive information such as payment information is stored within Intuit Quickbooks and is not transmitted through any Cloud Storage Service such as One Drive, Dropbox, Google Drive, or any other Cloud Storage Service. 

All customers of The Sod Squad are within their legal right to request their information to be released back to them or be removed from The Sod Squad's internal database(s) upon cancellation of service. (Please note that not all information can be removed, such as transaction history or invoicing information, due to tax-related reasons).

SE1.A – WEBSITE USAGE AND WARRANTIES

The following Terms and conditions apply to all Websites, Social Media Accounts, and all services that are owned, maintained and offered by The Sod Squad LLC. If you enter into an agreement with our services and accept all Terms and Conditions stated hereinafter, and a conflict shall arise involving the Service agreed upon and the Terms and Conditions, the agreed upon services will preempt these terms to the extent necessary to resolve the dispute.

By accepting service from The Sod Squad, you acknowledge and agree to all Terms and Conditions stated here. You are not permitted to use this website or any other service provided by The Sod Squad LLC if you disagree to be legally bound by the terms set forth by The Sod Squad LLC.

Information regarding our website and offered services.

This website and any usage of its services are not permitted outside of the United States of America and the State of Florida. The Sod Squad services are only allowed to be used within the State of Florida and the counties that are listed on our County Information page. By accepting the Terms and Conditions, you acknowledge and agree, unless expressly stated otherwise, that this website and its services are permitted to be used in the United States of America ONLY and will only be presided over according to the laws of the State of Florida, without any regard to conflicts of laws principles. If you use this site and its services provided from other locations outside of the counties listed in the state of Florida, you are responsible for compliance with any and all local laws that may apply.

Functionality and Content Distribution regarding the website

• The Sod Squad reserves the right to modify and or discontinue any components or functions of the website or discontinue the website altogether.
• You may be able to pay invoices, modify/update payment information, or otherwise submit payment information to The Sod Squad via the Bill Pay button on the homepage of the website.

Website Usage Policy

• You agree that you will not post or transmit any of the following content to the website that could initiate or encourage any conduct considered a criminal offense, give rise to civil liability, or otherwise violate any law or regulation. 
• This includes the following types of content listed below.
  • Pornographic Content
  • Obscene/profane language
  • defamatory or Libelous claims
  • Threats of any kind.

Liability Restriction in deference to TheSodSquad.org and its offered services

By using TheSodSquad.org, you agree that to the fullest extent of applicable law, none of the parties involved in creating, producing, or delivering this website will be liable for any direct, incidental, consequential, or indirect damaged or any other losses such as costs, or expenses of any kind that may arise, directly or indirectly, through access to, use of, implementation, or browsing of this website or through the willful downloading of any digital content, text, data, images, video or audio from this site, which includes but is not limited to anything caused by any computer viruses, bugs, or any other computer system, communication system, hardware, software, or software malfunctions and any other errors, failures and delays in computer-based network transmission or communication. Suppose applicable law does not permit limitation of certain types of liability. In that case, you agree that, to the fullest extent of applicable law, the maximum liability of The Sod Squad for any claim arising in connection with these Terms and Conditions or your relationship with The Sod Squad will be more significant than the amount paid by you to The Sod Squad in the three months before the facts giving rise to the claim or fifty dollars US. ($50)

Payment Policy

• All payments to The Sod Squad must be paid in full upon receiving your invoice, paid on or before the date the service is to be conducted. 
• Partial payments for your service will not be accepted.

Warranty Disclaimer

• The Sod Squad LLC Does not utilize or offer any warranties on lawn care of any type.

SE1.B – LAWN SERVICES AND RESPONSIBILITIES

The following Terms and conditions apply to all lawn services that are owned, maintained, and offered by The Sod Squad LLC. If you enter into an agreement with our services and accept all Terms and Conditions stated hereinafter, and a conflict shall arise involving the Service agreed upon and the Terms and Conditions, the agreed upon services will preempt these terms to the extent necessary to resolve the dispute.

By accepting service from The Sod Squad, you acknowledge and agree to all Terms and Conditions stated here. The Sod Squad does not permit you service of any kind if you disagree to be legally bound by the terms set forth by The Sod Squad LLC.

Delivery of Services

Once the customer agrees to the Terms of Service stated on their customer service, The Sod Squad is responsible for delivering timely service for a customer's Lawn Treatment.

Customer Satisfaction and Refund of Service

Refunding policy

If a refund request is submitted, the Sod Squad can and will honor refunds for up to one month of service. By agreeing to these Terms and Conditions, you acknowledge that The Sod Squad waives any legal responsibility to refund any services that had been completed before the refund request is received. This means you will receive a refund for the current month that matches the date and time the refund request is sent.

Upon receiving the refund request and once the request has been satisfied, The Sod Squad retains the right under the full extent of applicable law to cancel a customer's service hereinafter the refund has been generated and sent.

• If a customer is dissatisfied with their service or feels as if they have not received the service they requested, the customer retains the legal right to request a refund.
• Suppose a customer is dissatisfied with their service and requests a refund for the services completed over a month. In that case, The Sod Squad reserves the Legal Right to the extent of Applicable Law to conduct an internal and external review of services performed.
• This review process may include but is not limited to
• Technician Performance and Behavior
• Visual and Physical Lawn Analysis and Inspection
• Determination of whether the customer had followed the directions stated on their invoice or not

Note that every customer receives highly recommended directions for adequately maintaining their lawn after treatment.

If it is concluded that the customer had not followed the proper lawn treatment directions that they had received on their customer invoice. In that case, The Sod Squad LLC retains the legal right under the full extent of applicable law to deny a refund of service to a customer.

If it is concluded that a customer's claim is found to be fraudulent, the customer's service will be immediately terminated, and the customer will be blocked from ALL The Sod Squad services and will no longer be able to apply for future service and treatment.

Customer Satisfaction

A customer of The Sod Squad LLC reserves the legal right to communicate potential issues they may face with internal services offered by The Sod Squad LLC.

Depending on the severity of the communication, The Sod Squad will conduct an internal review of any service complaint that a customer may communicate with Internal Services.

• This internal review may include but is not limited to
• Lawn Technician/Customer Relations
• Note that any communications exchanged between a Lawn Technician and a Customer will be viewable by internal services such as Customer Service and Human Resources.
• Lawn Technician Work-orders
• Lawn Technician Performance and Behavior

SE2.A – LEGAL OBLIGATIONS

The following Terms and conditions apply to all lawn services that are owned, maintained, and offered by The Sod Squad LLC. If you enter into an agreement with our services and accept all Terms and Conditions stated hereinafter, and a conflict shall arise involving the Service agreed upon and the Terms and Conditions, the agreed upon services will preempt these terms to the extent necessary to resolve the dispute.

By accepting service from The Sod Squad, you acknowledge and agree to all Terms and Conditions stated here. The Sod Squad does not permit you service of any kind if you disagree to be legally bound by the terms set forth by The Sod Squad LLC.

Waiver of Liability in deference to Treatments being conducted under customer agreement.

By utilizing The Sod Squad'scustomer's services, you agree that, to the fullest extent of applicable law, none of the parties involved in providing lawn services, such as The Sod Squad lawn technicians who are providing chemically based lawn treatments, will be liable for any direct, incidental, momentous, or indirect damages, or any other losses, costs, or expenses of any kind that may arise, directly or indirectly through access to, use of, implementation of the lawn treatments, or failure to follow the given lawn care directions expressed to the customer on the customer invoice.

• The Sod Squad LLC and its lawn technicians are not and will never be responsible for any direct, incidental, momentous, or indirect damages or any other losses, costs, or expenses of any kind that may arrive due to an act of nature.
• An act of nature, also known as an act of god, is an event caused solely by nature's forces without human intervention. Any accident that is not under human control, influence, or human involvement and is driven purely by the direct, individual action of natural forces and could not have been avoided by foresight, an appropriate degree of care or effort, or the use of any instrument is considered to be due to an act of nature. It may also refer to an accident caused by an uncontrollable physical cause, such as lightning, tornado, blizzard, earthquake, sea-related hazard, etc.

Class Action Wavier

Any claim must be brought in the party's capacity. And not as a class member in any professed class, cumulative, representative, multiple plaintiff, or similar basis ("Class Action"), and the parties expressly waive any ability to maintain any Class Action in any forum. This includes but is not limited to any action based on the Telephone Consumer Protection Act, California Consumer Privacy Act, other state and federal laws related to the privacy of personal information or data security, the Fair Debt Collection Practices Act, or other state and federal laws associated with the collection of debts. Any claim that all or part of the Class Action Waiver is non-enforceable, unreasonable, void, or voidable shall be determined only by an arbitrator following the Mandatory Arbitration provision. The individuals involved understand that they would have had a right to litigate as a party to a class or representative action; however, they know and choose to have any claims decided individually. The parties agree that this provision is intended to and shall survive termination of this or any other agreement between the parties.

Obligatory Arbitration

• You and The Sod Squad agree that any claim, dispute, or controversy between us or against the other or the employees, agents, or assigns of the other, and any Claim arising from or relating to these Terms and Conditions or the relationships which result from these Terms and Conditions including, but not limited to, any transgressions or statutory claim shall be concluded by Neutral Binding Arbitration directed by the American Arbitration Association, under the American Arbitration Associations Consumer Arbitration Rules or the American Arbitration Associations Commercial Arbitration Rules (if you are a business) in effect at the time the claim is filed. Before submitting a claim to arbitration, you or The Sod Squad must provide written notice to the other party of the claim and allow at least thirty days for informal resolution.
• If a demand for arbitration is made, it must be made within a reasonable time after the dispute has arisen, but in no event shall it be made more than one year from when the afflicted party knew or should have known of the controversy, claim, or facts forming the basis of the dispute. Each party shall be responsible for paying its attorney(s) fees, costs, and expenses.
• Any Arbitration hearing at which the parties appear personally will occur at a location with the United States federal judicial district where the subject property is located.
• To the fullest extent of applicable law, the arbitrator shall not have the power to award special, concomitant, punitive, model, or indirect damages against any party.
• The arbitrator's" power to conduct any arbitration proceeding under this agreement shall be limited as follows.
• Any arbitration proceeding under this agreement will not be consolidated or joined with any arbitration proceeding under any other agreement or involving any other property or premises and will not move as a reduced or joined with any arbitration proceeding under any additional agreement, and will not proceed as a consolidated, class action, multi-claimant, or private attorney general action.
• The preceding prohibition on consolidated, class action, multi-claimant, and private attorney general arbitration is an essential and integral part of this agreement and is not severable. The arbitrator's decision shall be a final and binding resolution of the claim.

The Federal Arbitration Act shall govern this arbitration agreement. Judgment upon the award may be entered into any court having jurisdiction. Neither party shall dispute the enforcement of the current deal or the arbitrator's award given. If either party denies the enforcement of this agreement or the arbitrator's award unsuccessfully, that party shall pay the adverse party's attorney's fees and costs.

The parties understand that they would have a right or opportunity to litigate disputes through a court and to have a judge or jury decide their case. Still, they choose to have any disputes resolved through arbitration. The parties agree that this purveying is intended to and shall survive the termination of this or any other agreement between the parties.

Waiver and Severability of the Terms and Conditions

No waiver by The Sod Squad of any of the procurement of these Terms and Conditions will be deemed a further waiver of such procurement. If any procurement of these Terms and Conditions is held by a court or other tribunal of competent jurisdiction to be invalid or unenforceable for any reason, such purveying will be separated or limited to the minimum expanse such that the remaining procurements of these Terms and Conditions will continue in full force and effect.

SE2.B– COMMUNICATIONS

The following Terms and conditions apply to The Sod Squad and its customers regarding The Sod Squad Lawn Technicians/Customer communications. If you enter into an agreement with our services and accept all Terms and Conditions stated hereinafter, and a conflict shall arise involving the Service agreed upon and the Terms and Conditions, the agreed upon services will preempt these terms to the extent necessary to resolve the dispute.

Consent to communication

By agreeing to these Terms and Conditions, you agree to give full consent for The Sod Squad LLC lawn technicians and its Customer Service to be able to communicate with you via the following preferred methods.

• E-Mail
• SMS Text Message
• Internet-Based IM (Instant Messaging) Services
• Facebook
• WhatsApp
• Instagram
• Twitter/X
• Phone Call